Refund policy

               refund policy

1.Our Commitment to You

At Simon & Layan, every piece of jewelry is crafted with intention — blending the creative vision of a New York designer with the ancient artistry of Tibetan handcraft. We want you to love what you receive. If something isn't right, we're here to make it right.

This Refund & Return Policy is part of our Terms of Service and applies to all purchases made on simonandlayan.com.

2. Order Cancellation

Because we begin preparing your order quickly after confirmation, orders generally cannot be canceled or modified once they have been processed and shipped. Please review your order carefully before checking out — especially any custom engraving or personalization details.

If you need to cancel or modify your order, please contact us at support@simonandlayan.com as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.