隐私政策 – simon&layan

Privacy Policy

1. Introduction

Simon & Layan, operated by Hunan Yueze Longsi Media Co., Ltd. ("we," "us," "our," or "the Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website simonandlayan.com (the "Site") or purchase our products.

We operate our Site on the Shopify platform. This means we use Shopify to power our online store. You can review Shopify's Privacy Policy at shopify.com/legal/privacy/app-users.

This Privacy Policy does not apply to third-party websites or services that you may access through links on our Site. We encourage you to review the privacy policies of any third-party sites you visit.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Site, and information from third parties.

2.1 Information You Provide

Contact Information: Name, email address, phone number, shipping address, and billing address.
Account Information: Email and password if you create an account.
Order Information: Product selections, order history, and transaction details.
Communication Information: Messages, emails, or other content you send to us.
Customization Information: Personalization details you provide for custom or engraved products (e.g., names, dates, inscriptions).

2.2 Information We Collect Automatically

Device and Usage Information: IP address, browser type and version, time and date of your visit, pages viewed, time spent on pages, website navigation paths, and referring website.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Site and store certain information. See Section 5 for details.

2.3 Information from Third Parties

We may receive information about you from third parties, including Shopify (as our platform provider), payment processors, shipping carriers, and marketing partners, to facilitate order fulfillment and improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including processing payments, shipping, and providing order confirmations and tracking information;
To communicate with you about your orders, products, services, promotions, and updates;
To provide customer support and respond to your inquiries;
To personalize your experience on our Site and recommend products that may interest you;
To improve our Site, products, and services based on your feedback and usage patterns;
To prevent fraud, protect against unauthorized transactions, and ensure the security of our Site;
To comply with applicable laws, regulations, and legal processes; and
To administer contests, promotions, surveys, or other Site features.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers: Shopify (platform hosting), payment processors (e.g., credit card processors, PayPal), shipping carriers (e.g., Yuntu Express / Cloud Express), email service providers, and analytics providers who help us operate our business;
Business Partners: Marketing and advertising partners who assist us in promoting our products (these partners may use cookies and similar technologies — see Section 5);
Legal Authorities: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of others;
Business Transfers: In connection with any merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, tracking pixels, and other tracking technologies on our Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through cookies and similar technologies until you register or sign in. We and our service providers may use the following types of cookies:

Essential Cookies: Required for the operation of our Site. They enable core functionality such as security, network management, and accessibility.
Analytics Cookies: Allow us to recognize and count the number of visitors and understand how visitors navigate our Site.
Functional Cookies: Enable enhanced functionality such as saving your preferences and personalizing content.
Advertising Cookies: Used to deliver relevant advertisements to you and measure the effectiveness of advertising campaigns.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Site, though your ability to use certain features may be limited.

6. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. International Data Transfers

As we ship products globally from China and use service providers located in various countries (including the United States), your information may be transferred to and processed in countries other than your country of residence, including China and the United States. We take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable law, regardless of where it is processed.

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, please note that these countries may have different data protection laws than China. By using our Site and providing your information, you consent to the transfer of your information to China and other countries as described in this Privacy Policy.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right of Access: The right to request a copy of the personal information we hold about you.
Right to Rectification: The right to request correction of inaccurate or incomplete information.
Right to Erasure: The right to request deletion of your personal information.
Right to Data Portability: The right to receive your personal information in a structured, machine-readable format.
Right to Object: The right to object to our processing of your personal information.
Right to Withdraw Consent: The right to withdraw your consent to processing at any time.
Right to Opt-Out of Sale: As required by the California Consumer Privacy Act (CCPA), you have the right to opt out of the "sale" or "sharing" of your personal information. We do not sell your personal information.

To exercise any of these rights, please contact us at support@simonandlayan.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure (provided by Shopify), and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. The version of the Privacy Policy in effect at the time you place an order applies to that order.